F.A.Q

TrustThyTress

F.A.Q

1. WHAT IS YOUR BUSINESS EMAIL OR PREFERRED CONTACT FOR TRUST THY TRESS?
EMAIL: TRUSTTHYTRESS@GMAIL.COM
NOTE: 97% OF E-MAILS ARE RESPONDED TO WITHIN 24-48 HOURS. IF YOU DO NOT RECEIVE A RESPONSE WITHIN 48 HOURS, PLEASE SEND A FOLLOW UP MESSAGE.

2. CURRENCY & MODE OF PAYMENT?

USD.
AS OF NOW, ORDERS ARE RECEIVED/COMPLETED THROUGH PAYPAL CHECKOUT; A MORE STREAMLINED PROCESS AND PROVIDES BOTH THE BUYER AND SELLER SECURITY.

3. DO YOU SHIP WORLDWIDE / HOW FAST?

TRUST THY TRESS OFFERS FASTER SHIPPING RATES (APPROXIMATELY 5 TO 7 BUSINESS DAYS), HOWEVER, EACH UNIT HAS A DIFFERENT SHIPMENT PERIOD REFERENCED IN THE PRODUCT DESCRIPTION.

SHIPMENT NOTICE: TRUST THY TRESS IS NOT RESPONSIBLE FOR LOSS PACKAGES, NOR CAN BE TRUST THY TRESS BE HELD LIABLE FOR LOSS PACKAGES. ALL CUSTOMERS ARE ENCOURAGED TO SUBMIT A CLAIM ON THE USPS WEBSITE IF THEIR PACKAGE HAS NOT BEEN CLAIMED/RECEIVED. CUSTOMERS WHO INQUIRE ABOUT DELIVERIES WILL RECEIVE AN ORDER/SHIPMENT REPORT THAT INCLUDES FULL DETAILS TO WHICH THEY CAN INCLUDE IN THEIR USPS CLAIM.

4. DO YOU CHARGE FOR SHIPPING & HANDLING?
SHIPPING IS ADDED AT CHECKOUT!

INTERNATIONAL ORDERS DO HAVE ASSOCIATED SHIPPING FEES.
NOTE: ALL SALES ARE FINAL.

NO RETURNS.

5. HOW LONG DOES PROCESSING & SHIPPING TAKE (WHEN CAN I EXPECT MY WIG)?
ALL ORDERS FULFILLED BY TRUST THY TRESS ARE FULFILLED VIA USPS PRIORITY. ONCE SHIPPED. ALL SHIPPING TIMES ARE SPECIFIED IN PRODUCT DESCRIPTION.

6. ARE THESE WIGS "BIG HEAD FRIENDLY?"
YES!!! UNLESS OTHERWISE STATED! MY HEAD CIRCUMFERENCE IS APPROXIMATELY 23 TO 23.5 INCHES AND EACH UNIT FITS WELL. 
THE NEW WIG CAPS ARE NOT FLIMSY LIKE PREVIOUS MESH CAPS AND ARE MUCH DURABLE! ALL CROCHET WIGS WILL BE MADE WITH THE CROCHET CAPS THAT HAVE THREE COMBS!


7. WILL YOU EXPAND THE COLOR RANGE FOR A PARTICULAR STYLE?
INDEED!!! PLEASE EMAIL TRUSTTHYTRESS@GMAIL.COM FOR ANY REQUESTS AND I WILL CERTAINLY TAKE THEM INTO CONSIDERATION.

8. WHERE CAN I ACCESS YOUR YOUTUBE CHANNEL?
TASTEPINK YOUTUBE CHANNEL

9. CARE INFO

CARE INSTRUCTIONS WILL EITHER ACCOMPANY THE PRODUCT AND/OR CUSTOMERS WILL BE DIRECTED TO A LIVE YOUTUBE VIDEO DEMONSTRATION.

I HAVE MANAGED TO MAINTAIN MY CROCHET BRAID WIGS FOR OVER ONE YEAR. IT IS IMPERATIVE TO REMOVE THE UNIT AT NIGHT OR DURING INCREASED PHYSICAL ACTIVITY. BE SURE TO PLACE UNITS WITHIN SATIN BONNETS/SATIN SCARVES OR ON A MANNEQUIN HEAD. MAINTENANCE IS CRITICAL!

LIGHT TRIMMING, FINGER FLUFFING AND CO-WASHING IS RECOMMENDED IN MODERATION AND WITH CARE. IF YOU ARE WEARING THE SIGNATURE CURL PATTERN(S) HOT WATER SETTING THE HAIR WITH PERM RODS CAN BRING CURLS BACK TO LIFE!

HAPPY STYLING! #SLAYTHETRESS

CLICK HERE FOR TUTORIALS ON HOW TO EXTEND THE WEAR OF YOUR UNIT.

10. IMPORTANT CUSTOMER NOTICE!!!
I HAVE WORKED VERY HARD TO CREATE ALL OF THESE STYLES AND EACH UNIT IS PHOTOGRAPHED IN A SPECIAL WAY. IF FOR ANY REASON THESE PHOTOS ARE BEING REPRODUCED/UPLOADED ONTO ANY BLOGS/FACEBOOK/INSTAGRAM/TWITTER/TUMBLR/PINTEREST ACCOUNTS WITHOUT CREDITS/COURTESY TO TRUST THY TRESS AND/OR TASTEPINK, PLEASE EMAIL TRUSTTHYTRESS@GMAIL TO REPORT IT! THANK YOU FOR YOUR ASSISTANCE ON SUCH  MATTERS.